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PRISM's foundation was built on passion, honesty, integrity, kindness, heart, encouragement, talent, respect, accountability and a positive outlook!

– ANGI SCHUERMAN 

 

 PRISM Buzz

 

Prism Holiday Party 2014

 

Boss Day 2014

Prism staff celebrating National Boss Day October 16, 2014 with Karen McDonald, Director of Operations.

 


 Staff Compliments

"I have had the opportunity to work with Michelle Hudson on quite a few of our files and I wanted to make you aware of the great service that she "always" extends to us as well as to the clients. Recently, she went out of her way on a file that had 3 tax sales.  I feel that she went above and beyond great service on this file.  She responded immediately to our questions, searched out the information that would be crucial to the client in getting these liens handled and even found out 2 of the liens shown on your commitment had paid receipts and provided those to myself and to our client at Saxon. And to top that off she apologized for the delayed response. Karen, there was never a delayed response on this from her. I have been in the title industry, normally on title unit's,  for over 25 years and understand the importance of great customer service.  I find it so very difficult to receive the customer service that the title industry used to pride itself on, these days. Michelle embodies that spirit of service and I wanted to let you know what a great asset you have in Michelle."

-Robyn Telles, LPS (Lender Processing Services)

"Wow, your company and Donita's service is awesome. We just wrote this contract last week and Donita emails today that they are ready to go. My investors had commented that no way could we close by the 28th of this month. Well, she could have closed us tomorrow, she was just too fast, my investors are going to close this Friday. She was very fast with her responses, got whatever papers I needed to me, and then would give me immediate response. I do a lot of closings on repos with my investors and this is the fastest I have ever closed. I would highly recommend your company and Donita. Thanks again!"

-Cindy Sneltzner, Northwood Realty

 

"I have worked closely with Donita for over the past two years and just recently started working closely with Margie.  These two women are exceptional at their jobs and quite an asset to your company. Donita has showed me more patience than most over the last two years and I have enjoyed cultivating a working relationship and friendly relationship with her.  I know that the information that she provides me will be error free and contain as much detail as she was able to obtain.  I know that when I request something of her it will be provided to me in an efficient, correct manner.  She has never refused to assist me or complained at any request I have thrown her way.  It is an absolute pleasure working with her.  I work with numerous different title companies across the country and Donita is one of the reasons that PRISM is the most enjoyable one we utilize. I also wanted to email you regarding Margie because I had a deed issue that I needed assistance with and she spent probably a total of an hour helping me, never complaining, and answering all of my questions. She too is unbelievably patient with me and I cannot tell you how much I appreciate that. I told a co-worker today that Margie always has an answer to all my questions. I know when I contact her for something that she is going to provide me with a professional, accurate, detailed answer. This is so important in this business where every detail is necessary when it comes to updating our client."   

-Beth Zink, Continental REO Services, Inc. 

 

"I wanted to take some time to send you a letter in regards to the performance of your staff. As managers, we often get calls or emails about some deficiency in our process. In this case, I wanted to inform you of some positive interactions with your staff. Over the past year we have noticed the occasional file that has a defect somewhere in the foreclosure process, chain of title and/or some other technical defect. I wanted to thank you and your staff for their diligent work. Although some of the information is difficult to address, your staff is efficient in delivering this information and giving clear outlines when clarification is needed. They also offer some potential remedy recommendations to assist in the curative process. As a manager, I thought you should know that your staff does a great job for us, and their efforts are appreciated." 

-Jimmy Alvarez, Financial Asset Services

 

"I wanted to tell you what a fantastic job Laura did throughout this transaction. She was prompt with emails, answered all of my questions and was excellent all-around. It is rare to have things to so smoothly, and Laura was a huge part of that happening. I want to commend her and thank her again for her patience, timeliness and outstanding work ethic!" 

-Jodi Detmar, Edina Realty

"I have to thank you for Jeff! You guys have a great service; he was there when I need him. This was the best title work I have had in many years and I raise my hat to the entire team, thank you again for the great job.  You guys made my job easier and it is nice to have team mates that can work with you. I consider title companies part of my team. If I ever get a chance to recommend you guys for any of my REO clients I sure will.  The buyer was a lawyer and he also told me all good remarks from your company. I raise my hat to your team and please let them know that they do make a difference in our profession, thank you."

-Carlos Jean-Francois, Coldwell Banker Classic Realty

"I just wanted to drop you a quick line to let you know that I worked with Tina from your closing department and thought you should know that she was a joy!!! I do a lot of investment deals with my investors and this deal was so easy to do. I have worked with other title companies who work for the banks and I have to leave so many messages - just hoping for a return phone call. Everyone that I worked with at PRISM was a pleasure to talk to. I also never had to leave more than one message before getting a call or email responded to. Tina was very knowledgeable and professional. You are very lucky to have this group of people working with you. I hope there is some way you can acknowledge their GREAT work. Believe me, I have dealt with a lot of title companies and the people you have are wonderful!"

-Laura Novak, Jack Kohl Realty (Ravenna, OH)

 "I just want to commend your company so please pass the word along to all that I worked with on this transaction. Your company rates at the top of my list of closing companies and I just want you and all of your employees to know that I had one of the best closings with it being a bank foreclosure that I have ever had . All of your employees that I dealt with were very quick to get back to me and were the best to work with and I commend you all for that!! Big High FIVE!!"

-S. Dabney (New Castle, IN)

 

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